Complaints

We believe that the Foundation Bridge Academy provides an excellent education and that the personnel work very hard to build positive relationships with all parents and others. However, we are obliged under Section 39 of the Academy Standards and Framework Act to have in place a clear formal procedure to deal with complaints made against the Academy or individuals connected with it in circumstances when the person raising the concern remains dissatisfied and wishes to take the matter further.

The policy and procedure for making a complaint and how it will be dealt with are detailed in the policy document below.

Where panel hearings occur, a parent/guardian can attend and be accompanied at a panel hearing if they wish.

Complaints Policy and Procedure

You can use the form below if you wish to make an informal complaint (Stage 1):

Stage 1 complaints form

If your complaint reaches Stage 2 and you believe there is a need to make a formal written complaint to the Head Teacher, please use the form below:

Stage 2 complaints form

Headteacher contact details:

Carol Martin, Headteacher, Foundation Bridge Academy, Moorland Road, Burslem, Stoke-on-Trent, ST6 1JJ

If you are not satisfied with the Stage 2 outcome and wish to proceed to Stage 3, contacting the Chair of Governors, please do so using the form below:

Stage 3 complaints form

Chair of Governors contact details:

Kate Townshend, c/o Stoke on Trent College, Stoke Road, Shelton, Stoke-on-Trent, ST4 2DG

Email: ktown1sc@stokecoll.ac.uk

During 2016-2017 the number of complaints received by the Foundation Bridge Academy was: 0